According to a Harvard Business School Study on Reviews, Reputation, and Revenue: a one-star rating decrease can reduce revenues by nearly 10% for a business practice.
A Doctor’s online reputation plays a major role in obtaining new clients and maintaining trust with existing patients and colleagues, but it only takes one negative review to have patients rushing to cancel their appointment.
The modern physician must manage their online reputation by monitoring what is being said about their practice and controlling what is being seen over the Internet. Physicians should use resources like doctor SEO & web visibility & doctor online reputation management to ensure that customers can not only find the practice online, but also find that the practice has a good reputation. Yet most practices do not have the time, expertise, or manpower to devote to these essential marketing duties. That is where Reputation911 can help.
Our My Online Review Service Automatically collects customer reviews and gives the business owner the opportunity to communicate with customers who left negative reviews before those reviews are published online.
Practices that find that they need to increase their online visibility should use our Business Visibility package so that when patients are searching for specialists in their area, your practice shows up in the search results.